Key Definitions
This section provides plain-language definitions for terms used in this privacy policy. Definitions help clarify what we mean by personal data, processing activities and the scope of services provided by beleadmix at our Thailand facility.
Personal data means any information that relates to an identified or identifiable natural person. Examples include names, contact details, date of birth, health-related information that is required for care, and billing or payment information.
Processing refers to any operation performed on personal data, such as collection, recording, organization, storage, modification, retrieval, consultation, disclosure, transmission, erasure or destruction.
User refers to an individual interacting with beleadmix services. This includes current and prospective residents, their authorized representatives, visitors and website users who access information about our sanatorium.
Service refers to the accommodation, medical support, rehabilitative programs, wellness activities and related administrative services provided by beleadmix at the sanatorium in Bangkok District.
Cookies are small text files placed on a user's device by a website to store preferences and basic information about visits. They assist in site functionality, analytics and tailored content where permitted.
Data Collection
beleadmix collects data required to provide care, manage bookings and operate the sanatorium. Data is collected directly from users, through interactions with staff, and automatically via our website and digital systems. The types of data collected vary by service and consent.
Data Provided Directly by Users
When registering for accommodation or care, users or their representatives supply information necessary for assessment, care planning and billing. This information is stored securely and used according to the purposes set out in this policy.
- Identification and contact details: name, date of birth, postal address, email address and telephone number.
- Health and care information: medical history, current medications, dietary requirements and mobility or therapy needs provided for care planning.
- Administrative and billing information: payment details, invoicing address and insurance information when applicable.
- Emergency and authorized contact details: names and contact information of next of kin or legal representatives.
- Consent and preferences: communication preferences, marketing consent where given, and any documented care preferences.
- Feedback and communications: messages, survey responses and incident reports submitted by users or their representatives.
Automatically Collected Data
Certain technical and usage information is collected automatically when users access beleadmix.club or our digital services. This data supports site operation, security and service improvement activities.
- Device and browser information: device type, operating system, browser version and language settings.
- Usage and analytics: pages viewed, session duration, click paths and other interaction data collected for performance monitoring.
- IP addresses and general geolocation data used for cybersecurity and regional service optimization.
- Cookie identifiers and similar tracking technologies where consent has been granted.
- Server logs and diagnostic data used for troubleshooting and maintaining the availability of our systems.
- Automated alerts related to account access or security events.
Third-Party Data Sources
In some cases, we receive data about users from third parties who support service delivery. Such sharing is limited to what is necessary for the agreed purpose and is governed by contracts or legal obligations.
- Healthcare providers and specialists who supply medical reports or test results needed for ongoing care.
- Payment processors and business institutions that handle billing and transaction verification.
- Technology and analytics vendors who help operate our website and analyze aggregate usage patterns.
Purposes of Processing Personal Data
We process personal data to operate the sanatorium, to provide and manage care services, to comply with legal requirements and to maintain the safety and wellbeing of residents and visitors. Processing is limited to specified, explicit and legitimate purposes.
- To provide accommodation, medical and rehabilitative services to residents at the sanatorium.
- To manage reservations, check-ins, billing and payments for services rendered.
- To communicate with residents, authorized contacts and referrers about care, appointments and administrative matters.
- To assess care needs, create care plans and coordinate with external healthcare providers when necessary.
- To ensure safety and security of the facility, including incident response and emergency contact procedures.
- To operate, maintain and improve the beleadmix website and digital services, including analytics and performance monitoring.
- To meet legal and regulatory obligations applicable to healthcare and residential services in Thailand.
- To carry out internal quality reviews, anonymized research and service planning without identifying individuals where possible.
Legal Bases for Processing
beleadmix relies on a lawful basis for processing personal data. The applicable basis depends on the nature of the data and the purpose of processing, consistent with data protection principles.
- Performance of a contract: processing necessary to provide accommodation and care services agreed with a resident or their representative.
- Legal obligation: processing required to comply with statutory and regulatory duties such as health reporting or audits.
- Consent: where explicit consent is obtained for optional activities, such as marketing communications or certain data-sharing arrangements.
- Legitimate interests: processing for operational needs like security, fraud prevention and internal administration, balanced against individuals’ rights.
Data Subject Rights (where applicable)
Depending on jurisdictional rules, individuals may have rights in relation to their personal data. We provide mechanisms to exercise rights such as access, correction and objection, subject to legal and practical limitations.
- Right to access: individuals may request confirmation of whether we process their personal data and obtain a copy of that data where permitted by law.
- Right to rectification: individuals may request correction of inaccurate or incomplete personal data.
- Right to erasure: in certain circumstances, individuals may request deletion of personal data, subject to legal retention requirements.
- Right to restriction of processing: individuals may request limits on how their data is used in specific situations.
- Right to data portability: where applicable, individuals may request a machine-readable copy of data they provided to us.
- Right to object: individuals may object to processing based on legitimate interests or for direct marketing where applicable.
Cookies and Similar Technologies
beleadmix.club uses cookies and similar technologies to provide basic site functionality, measure site performance and offer optionally personalized content where consent is given. Cookie use is described below and can be managed by users.
Types of cookies include session cookies that expire after the browser is closed, persistent cookies that remain for a set period, and first-party and third-party cookies used for analytics and functionality.
Cookies fall into categories such as strictly necessary (required for site operation), performance (analytics), functionality (preferences) and targeting (advertising and personalization, used only with consent).
Users can manage cookie preferences through their browser settings and via any consent management tools presented on the site. Disabling certain cookies may affect site usability and available features.
Full Cookie Policy
Data Sharing and Recipients
We share personal data only with parties necessary to deliver services or where required by law. Contracts and confidentiality obligations are used to protect data when shared with third parties.
- Service providers and subcontractors who perform support functions such as IT hosting, payment processing and facility maintenance.
- Healthcare professionals and external clinics that provide or support medical treatment for residents.
- Government bodies and regulatory authorities when required by law or in response to lawful requests.
- Legal and professional advisors, such as auditors and insurers, where sharing is necessary for legal or compliance purposes.
- Successors in interest, for example in the event of a business sale or transfer of assets, subject to appropriate safeguards.
- Aggregated or anonymized data that does not identify individuals for reporting and service improvement purposes.
International Data Transfers
Personal data may be transferred to countries outside Thailand for processing by service providers or partners. Transfers are conducted in compliance with applicable law and with measures to protect data confidentiality.
Standard contractual clauses, data processing agreements, encryption and other technical and organizational measures are used where international transfers occur to maintain an appropriate level of protection.
Data Retention
beleadmix retains personal data for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting or reporting obligations. Retention periods vary by data category and purpose.
Account and resident records are typically retained for a period required by healthcare and business regulations, after which records are securely archived or deleted according to policy.
Communications such as messages and emails are retained as needed to address inquiries, support care coordination and meet dispute resolution or compliance needs.
System logs and audit trails are retained for security monitoring and incident contribute for a defined period consistent with operational needs.
When retention periods expire or data is no longer needed, personal data is securely deleted or anonymized in line with internal procedures and legal obligations.
Security of Personal Data
We apply technical and organizational measures to protect personal data against unauthorized access, accidental loss, alteration and disclosure. Security controls are periodically reviewed and updated to reflect evolving risks.
- Encryption of data in transit and, where appropriate, data at rest to protect confidentiality.
- Access controls and role-based permissions so that only authorized staff can access personal data necessary for their duties.
- Regular staff training, incident response planning and periodic security assessments to maintain effective safeguards.
How to Exercise Your Rights
Individuals can make requests to access, correct or delete personal data, and can ask questions about our processing practices. Requests are handled in accordance with applicable laws and may require identity verification.
- Right to access personal data we hold: submit a request and provide proof of identity to receive relevant records where permitted.
- Right to request correction or update of inaccurate or incomplete data by contacting our data protection contact.
- Right to request deletion or restriction of processing where applicable, subject to legal and operational limitations.
- Right to restrict processing: You may request that beleadmix limit processing of your personal data where statutory conditions apply, for example while an accuracy dispute is resolved or where processing is unlawful but you oppose deletion.
- Right to data portability: Where processing is based on consent or a contract and carried out by automated means, you can request a copy of your personal data in a commonly used, machine-readable format to transfer to another provider.
- Right to withdraw consent: If you previously gave consent for any specific processing activities (such as marketing communications), you can withdraw that consent at any time. Withdrawal does not affect processing carried out prior to withdrawal where lawful.
- Right to lodge a complaint: If you consider that beleadmix has not complied with applicable data protection requirements when processing your personal data, you can lodge a complaint with a competent supervisory authority in Thailand.
- Right to be informed: You have the right to be provided clear and transparent information about how and why we process your personal data, including retention periods and the categories of recipients.
Exercise Your Privacy Rights
To exercise any of the rights described above, submit a request to our privacy team. Include sufficient detail to identify you and the specific right you wish to exercise. We may request additional information to verify your identity before responding.
[email protected]
We aim to respond to verified privacy rights requests within 30 calendar days. Complex requests or requests requiring additional verification may take longer; we will inform you of any extension and the reason for it.
Marketing Communications
beleadmix may send informational and promotional messages about services and offers relevant to senior residents and visitors of our sanatorium. Marketing communications are sent only where there is a lawful basis such as consent or a legitimate interest assessment. You control your preferences and may opt out at any time.
You can unsubscribe from marketing messages by following the link in any marketing email, replying STOP to SMS where available, or contacting our privacy team at the address below. Unsubscribe requests are processed promptly; transactional messages related to bookings or safety are not affected by marketing opt-outs.
Children and Vulnerable Individuals
beleadmix is intended for adults and senior residents. We do not knowingly collect personal data from individuals under the age of 18 for service registrations. If we become aware that data of a minor was collected without appropriate authorization, we will take steps to delete that information in accordance with applicable law.
Third-Party Links
Our website and communications may include links to third-party sites, service providers, and partner organizations. Links are provided for convenience and do not indicate endorsement. We are not responsible for the privacy practices or content of external sites; review their privacy notices before sharing personal data.
Changes to This Privacy Policy
We may update this privacy policy to reflect changes in law, our services, or operational practices. When material changes occur we will post a revised policy at beleadmix.club and indicate the effective date. Routine clarifications or minor edits may be made without separate notice.